Shipping Policy
SHIPPING & PRODUCTION TIMES
Orders are sent out within 2-3 days of purchase. (add one additional day during holiday weekend/week)
Typical delivery time is 7-10 business days, depending on location.
Some orders may be delayed during shipping due to COVID, as some carriers are experiencing delays. This is out of our control.
COVID-19 Effects
Due to the restrictions put in place to help stop the spread of COVID-19 there may be shipping delays. All orders are are packed and shipped in the order in which they are received. We pride ourselves in getting out all orders within 48 hours of purchase (holiday weekends may extend this to 72 hours).
If an item is a pre-sale item, it will be noted in the listing and is available for purchase before it hits our warehouse. Pre-sale items will ship as soon as they become available.
Please note, shipping times estimated at checkout are from time of shipping not time of order. Shipping times are not guaranteed by Acorn Sunrise. Items are shipped via USPS or FedEx. Unfortunately, we have no control over shipments once they are picked up by the carrier. All orders have tracking included in the shipping confirmation email, once an order has shipped.
If you choose/qualify for FREE SHIPPING we will ship your order in the most economical way possible. In most cases this is via USPS First Class Mail which can take a week or more to arrive depending on the destination. We ship everything from Southern Ohio. Please keep this in mind when placing holiday/ special orders. Any free shipping option is valid on US standard shipping only for the contiguous US (islands, AK, and HI are excluded) and does not apply to international orders. We advise using FedEx as your shipping option.
Please ensure your shipping address is correct at checkout. Once an order has shipped, the shipping address cannot be changed. If an order is returned to us, shipping will need to be re-paid before the order can be reshipped. New products or replacements for orders returned to sender, will not be shipped until the original, undelivered order has been returned and received by us.
Acorn Sunrise is not responsible for items lost, stolen, or damaged in the transit. Thankfully, many shipping carriers will help cover such instances after an investigation.
If an order tracks as delivered but is not received please check back doors and porches as well as with neighbors, as carriers do occasionally make delivery errors. If you are concerned about package theft in your area, please request that your order be sent with signature required to ensure it is received, or have it delivered to a secure location. Please note that signature required is an additional fee. If an order tracks as delivered but is not received and unable to be located by the customer, it is then considered stolen. There is no insurance we can add to an order that will replace or refund an order that tracks as delivered. If there is a delivery issue with your order please contact the shipping company immediately for assistance.
If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once an order leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout. Sadly, we cannot file a claim on your behalf (we would if we could). If an item is lost in the mail and cannot be delivered, a new order must be made.
International Shipping
We are currently not shipping outside of the U.S.
Local Delivery
For those located within an 8 mile radius of 45065, we offer free local delivery to those with a minimum purchase of $50. Deliveries will be made within 2 days or less and will be left on the front porch. A photo will be taken for proof of delivery.