If you are not satisfied with your Acorn Sunrise purchase, you may return your purchase to us within 20 days of delivery confirmation, for a full refund of what you paid for the product. Contact us within 7 days of the delivery date to ensure a smooth return process.
HOW DO I RETURN?
- Visit our returns center (for items damaged during shipping or did not arrive, see info on damages below)
- Enter your order number & email address to start
- Follow the instructions and select the items you want to return
- If you received the wrong item and/or an item damaged (see below for instructions for damaged goods during shipping).
- Once your request is approved, you'll get a confirmation email with a return label and instructions.
- Repackage your product(s), print out the label & attach it to your package, drop the package off with the provided return label attached at your nearest post office/drop box.
- That's it, you're done!
WHAT ARE RETURN GUIDELINES?
- You must contact us within 7 days of your package being received with any issues.
- All returns packages must be received within 20 days of the date your order shipped from us. Due to shipping delays from COVID, if your return gets held up during shipping this will NOT be held against you.
- Refunds can only be issued to your original payment method or you can receive a gift card to your email for store credit!
- To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- We do not have an "exchange" process - simply return your item and place a new order for the alternate item. We will refund for the original order as appropriate (see below).
- Discounted items are final and cannot be returned or exchanged (these items will also be noted in their description if they are not able to be returned)
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Shipping is non-refundable, except in cases where we have made a shipping error and/or something else happened during shipping. If we messed up, we take full responsibility!
ITEM RECEIVED IS DAMAGED OR DIDN'T COME!
If your item was damaged during shipping, never arrived, or was mark as delivered but you never received it, follow these steps:
- Contact the shipping carrier ASAP (as it's out of our control)
- Email us at email@example.com for any assistance.
Please allow up to 5 business days for your refund to process once the returned product is received by our warehouse.
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. Items sent back to us without first requesting a return will not be accepted.My question is not addressed...
If you have any questions regarding your order, refund or placing an order. Feel free to reach out to us via firstname.lastname@example.org.